Free shipping to the US & Canada
Every online inflatable order ships free to the US and Canada, with no minimum purchase. No outbound shipping fee is added at checkout. Review your items and final USD amount on Stripe before completing payment.
Free shipping does not mean an order is tax-exempt or that customs, duties, import taxes, or brokerage are included. Contact us with tax or destination-specific questions before purchase.
Ordering for a specific date
Contact us before ordering for a specific event. Include the product and size, destination ZIP or postal code, and required date so we can confirm the available dispatch estimate.
Handling or production time is separate from carrier transit time. We do not promise a universal dispatch or transit time. Do not assume an event delivery date is guaranteed unless we explicitly confirm it in writing.
A payment confirmation confirms payment, not dispatch. We will provide tracking information when available after dispatch. If timing changes, contact us to discuss the order and available options; your rights under applicable law remain unaffected.
Destinations and cross-border questions
Free shipping applies to US and Canadian shipping addresses accepted by our online checkout. For Canadian or remote-area deliveries, contact us before purchase to confirm delivery arrangements and any customs, import-tax, duty, or brokerage questions.
Cross-border charges are separate from the free-shipping offer. Any additional charge collected by us must be disclosed and agreed before it is charged. We will not unilaterally increase a captured payment.
Address changes and delivery issues
Contact us promptly if the address needs to change. We may be unable to redirect a package after dispatch. Any additional cost for a requested service or address change must be disclosed and agreed before it is charged.
If an order is delayed or has not arrived, contact us with your order or payment reference so we can investigate. If we cannot fulfill the order as agreed, we will discuss an appropriate cancellation/refund or a mutually agreed alternative, consistent with applicable law.
Damaged, incomplete, or incorrect deliveries
Keep the packaging and contact us with your order reference and photographs where practical. Do not operate equipment that appears unsafe. We will explain the next steps; do not send anything back without return instructions.
Defective, incorrect, and transit-damaged orders are handled separately from change-of-mind returns. See Returns & Cancellations for remedies and return costs.