Canceling before dispatch
Contact us as soon as possible to request cancellation. Standard orders canceled before dispatch are eligible for a full refund, including the original shipping charge. Once dispatched, the return process applies.
If we agree to a custom order separately, its specifications, production milestones, and cancellation terms will be supplied in writing before you approve work or pay. We will not impose an undisclosed custom-order cancellation fee. This does not imply that custom orders are currently available through the standard cart.
14-day requests for unused standard products
Request a change-of-mind return within 14 calendar days of delivery by contacting us with your order reference. Eligible products must be unused, complete with supplied accessories, and in their original packaging.
We will provide the authorized return address and instructions. Do not send returns to a supplier address printed on a label without our authorization.
Contact us if you need to inspect or inflate a product before deciding whether it meets your needs. We will explain how the return conditions apply before you proceed. These conditions do not replace rights concerning defective or misdescribed goods.
Return shipping and fees
There is no restocking fee for an eligible return. You pay return freight for a change-of-mind return. Use a tracked service and keep the receipt.
For orders placed with free shipping, there is no original shipping charge to refund, and we do not deduct our outbound shipping cost from an eligible refund. Earlier orders remain subject to the shipping and return terms that applied when purchased. Defective, incorrect, or transit-damaged goods follow the separate remedy process below.
Defective, incorrect, or damaged goods
Contact us promptly with your order reference and a description of the problem. Photographs can help assessment. Prompt reporting helps investigation, but is not an arbitrary deadline removing rights under applicable law.
We will assess the issue and arrange an appropriate remedy, which may include repair, replacement, or refund, consistent with applicable law. We will arrange reasonable return or remedy costs for confirmed defective, incorrect, or transit-damaged goods rather than treating them as change-of-mind returns.
Refund processing
We will notify you of the inspection outcome. For approved returns, we aim to initiate a refund to the original payment method within five business days after inspection. Your payment provider may take additional time to post the credit.
A request is not proof that a refund has been issued. Contact us if you need the status of a refund.
Existing orders and your rights
These terms do not exclude or restrict rights that cannot be excluded under applicable law. Changes do not retroactively remove rights or more favorable terms that applied when an existing order was placed. Contact us if you have a question about an earlier order.